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The Arrivals offers free ground shipping on all orders over $200 within the continental US.
Orders are typically processed within 2 business days. Shipping times vary based on destination and shipping method, but we strive to get your next favorite outerwear piece to you within 3-5 business days. International (non-US) destinations will take additional time. We’re just as excited to get our outerwear in your hands as you are. Please make sure all shipping and billing information is correct to avoid unnecessary delays.
If you absolutely need your order ASAP, or have any questions, please contact us at email@example.com, or call us at (646) 798 1331 between 9:30 AM and 6:00 PM EST on business days.
We currently ship within the US, Australia, Belgium, Canada, China, Denmark, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Lebanon, Netherlands, New Zealand, Norway, The Philippines, Poland, Portugal, Singapore, South Africa, South Korea, Sweden, Switzerland, Taiwan, Thailand, Turkey, The UAE, The UK, and Vietnam. Stay tuned for additional shipping destinations, and sign up for updates at http://thearrivals.com/#SignupSocial.
International (non-US) customers are responsible for payment of any associated fees, customs, duties, and taxes.
All prices are listed in USD. We recommend international customers check the current exchange rate to get the best idea of what they will be charged.
Estimated international shipping prices can be found in our FAQ.
Items with original tags that have not been worn, washed, or altered can be exchanged or returned for a full refund. Non-exchange returns are subject to a $15 restocking fee per item for outerwear, and $5 for accessories and knits. A prepaid shipping label will be provided upon request by The Arrivals for valid domestic (US) returns. Items must be returned to The Arrivals within 14 days of receiving your order.
Refunds are applied to the payment method used to place the order. Returns typically take 3 business days to process, excluding the day it was received. Tracking confirmation of delivery does not mean the return has completed processing (sorted, opened, quality checked, etc.). We cannot process refunds or exchanges until the warehouse confirms that the item(s) have completed processing.
If you place an order for a product that has a shipping delay, we will not factor this time into the 15 day return period. The clock will start on the day you receive your order.
For orders placed on Thanksgiving day through the end of December, we will continue to accept returns that arrive at our facility through the month of January.
Orders that contain promotional items or gift cards may require the customer to return promotional items/gift cards to be eligible for the full refund amount. Referral credit or promotional discounts may be deducted in the case of a non-exchange return. Please contact us for details regarding your specific order.
International (non-US) customers are responsible for return shipping and associated fees.
To return or exchange an item, please contact us at firstname.lastname@example.org, or call us at (646) 798 1331 between 9:30 AM and 6:00 PM EST on business days. Please let us know why you’d like to return your item, what item you’re returning, and your order number.
INTERNATIONAL RETURNS & EXCHANGES: reach out to email@example.com for further information.
Returns: International (non-US) customers are responsible for shipping fees for any necessary returns
Exchanges: International (non-US) customers are responsible for shipping fees (both ways) for any necessary exchanges. If an exchange is desired reach out to firstname.lastname@example.org to discuss further payment details.
Non-exchange returns (domestic and international) are subject to a $15 restocking fee per item for outwear, and a $5 restocking fee for accessories and knits.
If you've ordered multiple sizes, and are returning one, you will NOT be charged the restocking fee.
If you'd like to try multiple styles, but intend to return alternatives, the appropriate restocking fee will be applied per item.