Contact The A-team
Our customer service hours are M-F, 9:30 AM - 6 PM (ET). All inquiries are responded to in the order they were received.
Any weekend inquiries will be responded to on Monday.
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What is The Arrivals?
Founded in 2014 on the Bowery by industry outsiders with a common obsession for purposeful style and products, The Arrivals is a tribute to the creators, those with the audacity to leave the comforts of the known in order to set a new standard.
How does your referral program work?
When you create an account with us, you're automatically ready to earn credit. Go here to get your unique referral link. Share this link with your friends. For EVERY friend that creates an account from your link and makes a purchase, you get a $25 credit towards your next purchase. Best of all, your friend will get a $25 credit on their purchase!
Where can I find the latest information on The Arrivals?
Any news or information regarding The Arrivals can be found on our website, thearrivals.com, or you can sign up for our mailing list to receive updates to your email. Also, you can stay up to date by following us on Instagram, Pinterest, Facebook, and Twitter.
How do I sign up for The Arrivals newsletter?
It's easy! You can register on our website by entering your email into the newsletter signup in the footer of every page. You will receive updates on any news or future releases!
What to do if I'm having technical problems?
Email us at firstname.lastname@example.org, or call (646) 798 1331 between 9:30 AM and 6:00 PM EST on business days.
Where are your products made?
All of our products are designed in NYC. Our pieces are manufactured in the USA, Turkey, China, Peru and Portugal. We work with only the most reputable manufacturers who are known industry-wide for their exceptional quality and business practices. Our sourcing process prioritizes quality and craftsmanship and we take pride in the materials and partners we work with.
Where can I find your products?
Our classic silhouettes can be found exclusively on our website, thearrivals.com.
What's the difference between water resistant and waterproof?
Water resistant and waterproof are often confused. Water resistant refers to a product's resistance to water permeation. In most cases 'water resistant' specifies that the garment will keep you dry during brief, light precipitation but not downpours. Waterproof means that the garment will keep you dry during the hardest of rain or snowfall.
How do I care for my new jacket?
Caring for that beautiful, new addition to your outerwear collection is easy! If you've purchased one of our leather classics, you can treat it with a leather protectant and when you aren't wearing it, hang it on a well shaped hanger to prevent stretching.
How do The Arrivals products fit?
We work hand-in-hand with our pattern-makers spending hours fit testing every size. We go above and beyond the standard development process to guarantee a perfected fit in each of our outerwear pieces. Be sure to read the "fit" section, available on each product page, to find out specifics.
Can you provide more information about a style?
We'd be happy to tell you more about our styles. Specific style details can be found on the individual pages of the styles of interest, or you can reach out through email at email@example.com, or call us at (646) 798 1331 between 9:30 AM and 6:00 PM EST on business days.
I’m not finding what I’m looking for on this site, how do I contact you?
You can drop us a line at firstname.lastname@example.org, or call us at (646) 798 1331 between 9:30 AM and 6:00 PM EST on business days.
What forms of payment do you accept?
The Arrivals accepts all major credit cards as well as PayPal.
When will my order ship?
Orders are typically processed within 2 business days, and sometimes same-day. Shipping times vary based on destination and shipping method, but we strive to get your next favorite outerwear piece to you within 3-5 business days. International (non-US) orders will take additional time.
What is your return policy?
Our return and restocking policy can be found here.
Do you accept international orders?
We currently ship within The US, Australia, Belgium, Canada, China, Denmark, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Lebanon, Netherlands, New Zealand, Norway, The Philippines, Poland, Portugal, Singapore, South Africa, South Korea, Sweden, Switzerland, Taiwan, Thailand, Turkey, The UAE, The UK, and Vietnam. We’re working on providing additional shipping destinations in the future. Stay tuned, and sign up for updates at http://thearrivals.com/#SignupSocial.
International (non-US) customers are responsible for payment of any associated customs, duties, and taxes.
All prices are listed in USD. We recommend checking the current exchange rate to get the best idea of what you'll ultimately be charged.
Estimated shipping (does not include customs, duties, and taxes) prices:
|$ 20 (USD)||Canada|
|$ 40 (USD)||Belgium, France, Germany, Ireland, Japan (central locales), Lebanon, Netherlands, Singapore, South Korea, Taiwan, United Arab Emirates|
|$ 45 (USD)||Australia, Denmark, India, Italy, New Zealand (N. Island), Philippines, Sweden, Switzerland, UK, Vietnam|
|$ 55 (USD)||China, Hong Kong, Norway|
|$ 70 (USD)||Japan (Northern and Southern locales), Poland, South Africa|
|$ 75 (USD)||New Zealand (S. Island)|
What is Affirm monthly payments?
The Arrivals has partnered with Affirm to provide financing options at checkout. You can choose 3, 6, or 12 month financing at 10-30% APR with no hidden fees (total cost to you is displayed when you select a term). For now, checkout with Affirm is only available to a limited group of our customers.
How do I find out more about Affirm?
Please see the Affirm FAQ on the Affirm website to learn more.
How can I use my Arrivals Gift Card?
Redeem it at thearrivals.com or at our Union Square showroom. Once you find something you like, apply your gift card number in the gift card field during checkout.
You may also transfer the balance of your gift card to your account in the account section of thearrivals.com. Applying a gift card balance to your account will transfer ALL available balance from the gift card to your account. The gift card will be empty after transferring. When logged into your account, your account balance will be automatically applied to checkout.
What if I don't use the entire gift card balance?
The unused portion of your gift card will remain on your card and can be used toward any additional Arrivals purchase.
How can I check my gift card balance?
You can check the balance of your gift card in the account section of thearrivals.com.
When will my gift card expire?
Can I return a gift card?
Our gift cards are non-refundable. If you’d like to return a purchase made with a gift card, the funds will be credited back to your account. We cannot credit back a gift card.
How long will it take for a gift card to arrive?
This will vary per location but typically between 5-7 business days.
Can I ship a gift card directly to the recipient?
Absolutely! Fill in the shipping address field with your recipient’s address during checkout, and we’ll send the gift card there. You can include a gift message during checkout.
Do you sell gift cards in your showrooms?
Yes! Physical gift cards are available for purchase at our Union Square showroom.